How do I return an item?

Returns

A product can only be returned for a refund if there is a major problem with it:

  • it has a problem that would have stopped you from buying it if you knew about it
  • it is significantly different from the sample or description
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
  • it is unsafe.
If you feel that you are entitled to return a product, please contact us first as we keep retained samples of all recent batches. We can easily examine the sample to check if it is a batch issue. You are responsible for returning the resin in its original container with the majority of the product remaining and without any contamination. Upon receiving the product, the chemists will examine it to check for any issues. If there is found to be a problem with the resin, you will be entitled to a full refund of the product, including all shipping costs.

If the product is found not to have a problem, you may be required to pay the transport and/or inspection costs.

If you purchased from one of our resellers, please contact them in regards to a return or refund. They will contact us if it is believed to be a batch issue.